DG Benazir Income Support Program Mohammad Alam’s e-Kachhari: Immediate resolution of public problems, practical example of transparency

BISP E-Kachhari Muhammad Alam — Benazir Income Support Program (BISP) Director General Muhammad Alam organized an e-Kachhari to ensure prompt resolution of public issues and transparent administrative process. On this occasion, the complaints and requests of the Cylians were heard directly and clear orders were issued to the concerned officers for immediate action. This Gilgit Media special report contains a complete description of e-Kachhari, status of dynamic survey and important announcements made regarding transparency of BISP.

Important message of e-Kachhari

Director General Mohammad Alam clarified during the e-Kachhari that the Benazir Income Support Program fully adheres to the principles of public service, transparency and effective governance. He said that timely and transparent provision of facilities to the deserving people is the first priority of the program, and for this modern means of technology including e-Kachhari are being used so that citizens can access the administration directly from any location.

Prompt redressal of customer complaints

During the e-Kachhari, Sileen belonging to different districts placed their grievances and administrative issues before the Director General. Among them were:

• Registration Related Issues: Queries related to Name Addition in Dynamic Survey, NSER Update, and CNIC Verification
• Payment delays: Quarterly payments, biometric verification, and difficulty in bank withdrawals
• Education Scholarships: Matters related to BISP Education Scholarships and School Registration of Children
• Health Programme: Complaints about Health Card, Nutrition Program for Pregnant Women (Nishunma)
• Beneficiaries from remote areas: Applications from remote areas of Gilgit-Baltistan, Balochistan and Khyber-Pakhtunkhwa

The DG heard each complaint in detail and issued orders to the officers of the concerned districts to take immediate action and submit a report. Agreements and regulations were also formally received, further enhancing transparency in the administrative process.

Dynamic Survey: Ensuring Accurate Registration of Beneficiaries

Director General Muhammad Alam made an important announcement regarding Dynamic Survey in e-Kachhari. He told that:

• Quality and adequate facilities are being provided to the public during the survey
• Ensuring accurate and timely registration of eligible persons
• Biometric authentication, GPS location and digital documents are being used for transparency in the survey
• Strict criteria are being adopted to exclude ineligible individuals from the program
• Mobile survey teams have been deployed in all remote areas including Gilgit-Baltistan

Special focus for Gilgit-Baltistan

Due to geographical difficulties in several districts of Gilgit-Baltistan, survey teams require special planning. Several Cylians in e-Kachhari have raised specific complaints about GB:

• Limited access of survey teams in remote valleys like Shamshal, Chippursan and Khurmang
• Registration delays due to winter road closures
• Unresolved CNIC issues at village level
• Requirement of separate facilities for women beneficiaries

DG announced a special communication with the local administration of Gilgit-Baltistan to solve all these problems. He clarified that special survey camps will be organized in different districts of GB in the coming weeks.

BISP: 15 Years of Public Service

Benazir Income Support Program is Pakistan’s largest social security scheme, which was established in 2008. Notable Achievements of the Program:

• 9 million+ families across the country are benefiting
• Sponsorship Program: Quarterly cash transfer directly to women’s bank accounts
• Education Scholarships: 8.5 million children receive scholarships to attend school
• Nashunma Programme: Nutrition support for pregnant women and children
• Skilling: Self-reliance through employment training

Practical model of transparency

Conducting e-Kachhari is a manifestation of BISP’s transparency and accountability based strategy. It is clear from the actions of Director General Muhammad Alam that:

1. The institution is accountable to the public at all levels
2. Officers will hear complaints directly, files will not be closed
3. Accessibility through technology will be extended to every corner
4. Exclusion of wrongly listed persons and inclusion of genuine beneficiaries will be preferred

Instructions for the public

If you are entitled to BISP or want to file a complaint:

• Call Toll Free Number: 0800-26477
• SMS Service: Send your 13 digit CNIC number to 8171 and check status
• Website: Submit Online Application at bisp.gov.pk
• Tehsil Office: Go to your nearest BISP Tehsil Office
• Dynamic Survey: Confirm arrival of survey team in your area with toll free number

Frequently Asked Questions

Sources: Benazir Income Support Program Press Release, bisp.gov.pk, Government of Pakistan Ministry of Poverty Alleviation. Confirmation: 29 April 2026.